1. How does the animal hair remover brush work?

The animal hair remover brush uses innovative technology to prevent flying hair. It effectively removes pet hair from furniture, clothing, and other surfaces. The UVC blue light sterilization feature helps to eliminate bacteria and allergens, providing a clean and hygienic environment for you and your pets.

2. What are the benefits of using the cat umbrella laser toy?

The cat umbrella laser toy is a fun and interactive toy that keeps indoor cats entertained and engaged. With its captivating 360° rotation and variable speed modes, it provides a stimulating play experience for your feline friend. The toy helps to promote exercise, mental stimulation, and overall well-being for your cat.

3. How long does the battery last on the cat umbrella laser toy?

The cat umbrella laser toy is equipped with a long-lasting battery that can provide hours of playtime. The exact battery life may vary depending on the usage and settings, but it is designed to provide extended play sessions for your cat.

4. Can I return the products if I'm not satisfied?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please ensure that the item is in the same condition as you received it, with all tags and in its original packaging. Contact us at pkshopifytiktok@gmail.com to initiate the return process.

5. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or wrong item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right. Please provide us with the necessary details and we will assist you in resolving the problem.

6. Are there any items that cannot be returned?

Yes, certain types of items cannot be returned for hygiene or safety reasons. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. Additionally, sale items and gift cards are non-returnable. If you have any questions or concerns about a specific item, please get in touch with us.

7. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

8. Can I exchange an item for a different one?

Yes, if you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. This ensures that you get the desired product without any delays.

9. What is the cooling off period for European Union customers?

If you are located in the European Union, you have the right to cancel or return your order within 14 days, without any justification. The item must be in the same condition as you received it, with all tags and in its original packaging. Please provide the receipt or proof of purchase when initiating the return.

10. How can I contact Okaan Mart for further assistance?

If you have any further questions, concerns, or need assistance, you can contact us at pkshopifytiktok@gmail.com. We are here to help and will respond to your inquiries as soon as possible.